There can be multiple reasons why you might be missing something from your
account.
Firstly, we would recommend for you to try and restore your most recent cloud
save.
If this didn’t help restore your missing items, then you can feel free to contact our
customer support with the short explanation of the issue, for example:
- what exactly are you missing
- what caused you to lose your items
Our customer support will then forward your issue to our developers, so that we can
investigate your issue and find the most suitable solution for you if possible
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