My game is crashing

It may happen that your game closes unexpectedly. First, we invite you to proceed to some basic troubleshooting:

1. go in options -> cloud save make sure to see the emoji with sunglasses
2. uninstall then reinstall the game
3. restore your cloud save
4. after restoring cloud save, exit & relaunch game one time
5. then let the game run for 5 minutes in main menu, doing nothing, while connected to Internet in order to be sure the game downloads all the latest data for characters

If the issue keeps on happening, in order to resolve your issue as efficiently as possible, we invite you to get in touch with our team by explaining if you notice any patterns. We will do our best to provide support.